Find answers to common questions about trading, deposits, withdrawals, and account management.
Click Open Account on our website. Fill in your full name, email address, phone number, and create a password. Verify your email address by clicking the link we send you. Once verified, log in and access your $10,000 demo account instantly.
Yes, creating an account is completely free. There are no sign-up fees, maintenance charges, or hidden costs. You receive a $10,000 demo account to practice with virtual funds before trading with real money.
A Demo account comes pre-loaded with $10,000 in virtual funds for risk-free practice. A Real account uses your deposited funds for live trading with real profits and withdrawals. You can switch between accounts anytime from the account switcher in TradeHub.
Email verification is required to access your account. For larger withdrawals, identity verification (KYC) may be requested in compliance with regulatory requirements. This helps protect your account and funds.
Switch to your Real account, click the Deposit button, enter the amount in USD, and provide your M-Pesa phone number. You'll receive an STK push notification. Enter your PIN to complete the payment. Funds are credited instantly.
The minimum deposit is $5 USD (approximately KES 650). There is no maximum deposit limit.
We support M-Pesa (Kenya, Tanzania), Visa/Mastercard, Bitcoin, USDT (TRC20), bank transfers, PesaPal, and e-wallets (Skrill, Neteller). More payment methods are added regularly.
M-Pesa deposits are instant. Card and crypto deposits typically process within minutes. Bank transfers may take 1-3 business days depending on your bank.
No. BING TRADERS does not charge any deposit fees. However, your payment provider (mobile network, bank, or crypto network) may apply their own transaction charges.
Ensure you're on your Real account. Click the Withdraw option from the menu. Select your preferred withdrawal method (M-Pesa or USDT), enter the amount, and confirm. Withdrawals are processed promptly.
The minimum withdrawal is $5 USD for M-Pesa and $10 USD for USDT (TRC20).
M-Pesa withdrawals are processed within minutes. USDT withdrawals are processed within 1 hour. During high volume periods, processing may take slightly longer.
BING TRADERS does not charge withdrawal fees. However, network fees for USDT (TRC20) are determined by the blockchain and are outside our control. M-Pesa withdrawals have no additional charges.
BING TRADERS offers 13 volatility indices including Volatility 10, 15, 25, 30, 50, 75, 90, and 100. These synthetic indices run 24/7 with 1-second tick intervals, providing continuous trading opportunities.
We offer three trade types:
Even/Odd — Predict if the last digit will be even or odd. Payout: 1.95x
Over/Under — Predict if the last digit is over 5 (5-9) or under 5 (0-4). Payout: 1.95x
Matches/Differs — Predict if the digit matches or differs from the previous tick. Payout: 9.5x
The minimum stake is $0.10 USD. You can adjust your stake using the +/- buttons or by typing directly in the stake input field on TradeHub.
Auto trading lets the bot execute trades automatically based on your configured settings. Set your stake, multiplier, take profit, and stop loss. The bot trades on every tick until your TP or SL targets are hit. You can stop it anytime by pressing the STOP button.
The AI Deep Scanner analyzes all 13 volatility indices simultaneously. It evaluates tick patterns, digit distribution, streak lengths, and change rates to recommend the best market and entry direction. Click the AI Scanner button on TradeHub to run a scan.
Tick duration determines how many price ticks a trade lasts before settlement. 1 tick settles on the next price update. You can choose 1-10 ticks. Longer durations wait for more ticks before checking the result. In auto mode, trades always use 1 tick.
Click Forgot password? on the login page. Enter your registered email address and we'll send you a password reset link. Follow the link to create a new password.
Go to Account Settings → Two-Factor Auth (2FA). Scan the QR code with Google Authenticator or any TOTP app. Enter the 6-digit code to verify. Save your backup codes in a safe place.
For security reasons, email changes require contacting our support team. Reach out via Live Chat or email support@bingtraders.com with your request.